Use sparingly, soften gazeHigh confidence
Explanation
In Japanese business culture, prolonged direct eye contact can be perceived as confrontational or disrespectful, especially when speaking to a superior. It is customary to maintain brief eye contact and then look down or to the side, particularly during greetings and when receiving instructions.
Varies locally: Younger generations in urban areas may be more comfortable with direct eye contact, but traditional etiquette still prevails in formal business settings.
Local Tip
When speaking with a senior colleague, make brief eye contact and then lower your gaze slightly to show deference.
How it compares elsewhere
United States
Direct eye contact is expected as a sign of confidence and honesty in business.
South Korea
Prolonged eye contact with superiors can be seen as challenging; brief eye contact with elders is acceptable.
Nigeria
Direct eye contact with elders or superiors may be considered disrespectful in many ethnic groups, though acceptable among peers.
AI-generated guidance — customs evolve and vary between people. Treat as a helpful starting point, not absolute rules.